Dispatcher

Position Information

Description
Schedule and dispatch workers and service vehicles for conveyance of passengers, while providing exceptional customer service for both internal and external customers.

Job Functions

• Schedule and dispatch workers and service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
• Relay work orders, messages, and information to or from drivers using telephones or two-way radios.
• Monitor personnel and vehicle locations and coordinates service and schedules.
• Determines types or amounts of vehicles and personnel required according to work orders or specifications.
• Responsible for ensuring that all vehicles are returned at the end of a shift.
• Arranges shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders.
• Keeps customers informed by answering questions.
• Updates job knowledge by participating in educational opportunities.
• Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Performs other duties and responsibilities as required or requested.

Working Conditions

• Fast paced
• Pleasant office environment
• Professional staff
• Exposure to a variety of people and business types

Tools and Equipment Use

• Special purpose multi-line telephone systems
• Two way radios and Blackberry handhelds
• Customer relationship management software
  • Livery Coach
  • Maps
  • Internet Sites
• GPS Tracking
• Microsoft office
• Microsoft Outlook E-Mail Exchange
• Fax, copy, and scan machine

Position Requirements

Education
High School Diploma or equivalency

Experience
Some previous dispatching/customer service related skill, knowledge or experience is preferred

Skills

• Must be able to work a rotating schedule and must be able to work any shift/ any day (days, nights, weekends, holidays)
• Excellent active Listener: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Telephone skills
• Strong Computer and Data entry skills
• Excellent written and verbal communication skills
• Ability to multi-task
• Must have excellent interpersonal skills
• Attention to details and follow through
• Excellent time management skills
• Excellent customer service skills
• Must have excellent coordination skills
• Ability to work in a team environment
• Knowledge of transportation industry

Physical Requirements

• Sitting for long periods of time
• Ability to process information through computer system
• Ability to communicate professionally with associates and clients
• Ability to read, count, and write accurately and complete all documentation
• Ability to work varied hours and days including weekends and holidays