Reservationist

Position Information

Description
Schedule and dispatch workers and service vehicles for conveyance of passengers.

Job Functions

• Confirm reservations for transportation using telephones, faxes, mail and computers
• Prepare customer invoices and accept payments
• Answer inquiries regarding information such as schedules, services, procedures and policies
• Assemble and issue required documentation such as itineraries
• Determine whether vehicles are available on dates requested by customers as well as checking with the scheduler or dispatcher
• Provide information to clients on availability
• Confer with customers to determine their service requirements and preferences
• Updates job knowledge by participating in educational opportunities
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Performs other duties and responsibilities as required or requested
• Make and confirm reservations.

Working Conditions

• Fast paced
• Professional staff
• Exposure to a variety of people and business types

Tools and Equipment Use

• Microsoft Office
• Microsoft Outlook E-Mail Exchange
• Fax, copy, and scan machine
• Postage machine
• Multi-line phone system
• Customer relationship management software
  • Odyssey
  • PocketNet
  • Hudson
  • Maps
  • Internet Sites

Position Requirements

Education
High School Diploma or equivalency

Experience
Some previous dispatching/customer service related skill, knowledge or experience is preferred

Skills

• Must be able to work a rotating schedule and must be able to work any shift/ any day (days, nights, weekends, holidays)
• Excellent active Listener: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Telephone skills
• Good Data entry skills
• Excellent written and verbal communication skills
• Ability to multitask
• Must have excellent interpersonal skills
• Attention to details and follow through
• Excellent time management skills
• Excellent customer service skills
• Must have excellent coordination skills
• Ability to work in a team environment
• Knowledge of transportation industry

 Requirements

• Sitting for long periods of time
• Ability to process information through computer system
• Ability to communicate professionally with associates and clients
• Ability to read, count, and write accurately and complete all documentation
• Ability to work varied hours and days including weekends and holidays